Joomla Support
Joomla not only looks super-professional, but with all it's features, power and flexibility - it IS super professional and fairly easy to maintain. But problems can happen. When difficulties arise, users oftentimes inadvertently make the situation even worse as they attempt to apply corrections.
Why not save time and hassles, by enrolling in one of our Joomla Support plans?
Joomla can also be difficult to setup and occasionally, changing templates or adding new extensions can also cause problems. Pass those problems on to us by choosing one of our Joomla Support plans.
Free, open-source applications are great - but the one crucial feature missing is SUPPORT! While most of the "easy" questions get a reply within the day, Joomla's support forums have plenty of desperate-sounding pleas for help that have gone without answers for many months.
You may (or may not) get your questions answered on the Joomla website support forum. But how long will it take? Will their answers resolve your issues? (Joomla support forums are run by other users, just like yourself!)Joomla
Purchasing a commercial content management system will likely result in higher costs and fewer features, since open-source applications typically have the advantage of being written by many more developers than even the largest companies could afford. And when the company goes bust, you're left holding the bag.
I recommend a third option - use the free, open-source application, but pay for professional Joomla support at least until things are setup, running smoothly and your staff has the hang of things. We will support Joomla (one installation) for your organization and eliminate the headaches and heavy time investment your staff might otherwise need to make.
This means we will respond to your questions promptly (you even get my cell phone number!) and have access to our premium Help/Tutorial pages for Joomla. Support tickets are generally answered within an hour, but we guarantee answers within twelve hours.
Details:
Joomla support is done via our support ticket system, email, telephone and even hands-on support. Telephone support is limited to reasonable hours (mostly between 8am and 8pm Central Time).
| Joomla Support Plans |
|---|
Time shown is hours. All values are monthly unless noted otherwise.
|
|
Telephone hrs/mo
|
Support Tickets /mo
|
Hands-on hrs/mo
|
Quarterly Rate |
| Plan 'A' |
20m |
50 |
20m |
$150 |
| Plan 'B' |
3hrs |
unlimited |
1hr |
$300 |
| Plan 'C' |
5hrs |
unlimited |
3hr |
$600 |
| Plan 'D' |
3hrs |
unlimited |
100% Setup* |
$1000 |
| When quotas are exceeded, discounted rates shall apply. |
* "100% Setup" means a fresh install of Joomla plus any template or extensions onto a brand-new website but not including content other than sample content that may come with your template or Joomla installation. Joomla setups are completed in under a week.
Our Joomla support customers choosing Plan 'D' may choose any compatible RocketTheme.com design template at no extra charge. If you want help with importing or exporting data, custom programming, etc. - we do offer these services affordably. Please contact us (see Contact page) for a quote.
Please note that our Joomla Support plans are nearly the same as our Virtuemart support plans. Times shown are maximums per month and are not carried over to the next month. "Hands-on" refers to tasks that may be beyond the user-level of skills, not for doing tasks for the convenience of the user. Normal rates are $70/hour. When support clients choose to hire us to do custom programming or for extra support time, etc. - - Plan 'A' customers pay only $60/hr
- Plan 'B' customers pay just $55/hr
- Plan 'C' customers get a $50/hr rate
- Plan 'D' customers pay only $45/hr
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